Sentio – Data and Privacy Notice  

This Data and Privacy Notice applies to the use of and access to our services and the provision of access to your data, in relation to the products marketed under the name “Sentio” (the “System”) sold directly or indirectly by Wavin B.V. Wavin B.V., located on Schiphol Boulevard 425, 1118BK Schiphol, The Netherlands and registered on the trade register under number 05014273 (“Wavin”, “we”, “our”, or “us”).

The Sentio App refers to the mobile software application, PC Client and web portal (the “Apps”) through which the User can access and remotely control their System, to obtain direct access (continuously and in real-time) to data generated by their System, and to allow secure remote access by an installer to the System and other services provided in relation to the System (the “Service”). Data regarding your use of the System, which may include personal data, will be continuously and in real-time generated for the duration and under the conditions as set out in the Sentio - Terms of Use. Such data will be stored by our cloud provider in the European Union and can be accessed via the Apps provided by Wavin.

This notice will explain how we will use the personal data that we collect from users (“you” and "‘your"’) via the System and the Service and which rights you have with respect to your personal data in accordance with the data privacy legislation which applies to you, including the General Data Protection Regulation (“GDPR') and the EU Data Act.

1.             (PERSONAL) DATA

1.1.          Personal data is any information that directly or indirectly identifies a natural person, for example a name, e-mail address and the IP-address of your computer. However, we also generate data via the Service that cannot identify you. Below, we describe the (personal) data we collect and process via your Service when connected to the internet. For completeness, we also describe the non-personal data generated by use of the Service.

1.2.          When you register your user account with Wavin on the Apps, we process your, email address, password and information regarding the System (such as registration key, serial number and firmware version) that belongs to you, for purposes such as identifying you, securing your personal data in the System and Service against unauthorized access, delivering and improving the Services etc. We have a legitimate interest for processing such personal data, because it enables us to secure the Apps. for unauthorized access to your personal data, and we also have additional legal basis to process your personal data.

1.3.          You are contractually required to provide such information to us to be provided with our Service.

1.4.          We process personal data regarding your contract with Wavin, such as the version of the last accepted terms of use by you. We process such data for the performance of our contract with you.

1.5.          The installer of your System may provide us with information regarding the System, your country, time zone and address. Such information may be necessary to provide customer support in relation to the use of the System and Service. We have a legitimate interest to process such data, because we want to provide you with optimal service and support and the installer is not able to provide customer support without this data.

                                                             

1.6.          We collect data via the Service, and, specifically, the Apps, such as your device type, IP address, and errors related to the Apps, and via your System, such as the serial number, registration key, access key, IP address, language, time, personalized names of rooms and widgets, notification settings, thermostat schedules and settings, and data generated by the System, which includes the indoor temperature and humidity history.

1.7.          We process such data to perform our contract with you and to comply with legal obligations to provide you with access to your data. We also anonymize data to provide you with suggestions about your habits and for analytics purposes to improve our products and our services and to provide services to installers. We have a legitimate interest for processing such personal data based on article 6 (f) GDPR because it will help us to optimize (the quality of) our products and services.

2.              SHARING YOUR DATA

2.1.          We might share your data with:

-      the installer of your System, if you permit them to have access.

-      authorities and courts if we believe that the disclosure is required by law, or is in response to a legal request;

-      third parties, including affiliates of Wavin, that provide database-, server-, maintenance-, security-, or other services to us (hereinafter referred to as ‘data processors’). If we provide access to your data, we require the third parties to keep your data confidential and instruct these parties to process this data only on behalf of us.

2.2.          The System may be used by multiple users, for example by each family member in a home. In such case information regarding the data generated by the System is shared with each user. It is your responsibility to regularly check the user accounts connected to your System and ensure that no unauthorized users are registered in relation their System. This can be verified via the settings on the Apps.

 

 

 

3.             SECURITY

We implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and against all other forms of unlawful processing. Also, we require our data processors to implement such appropriate technical and organizational measures.

 

4.             RETENTION PERIOD

Your data will be stored no longer than is necessary for the purposes for which the personal data is collected unless otherwise required by law. We will not retain personal data longer than necessary and will delete or anonymize your personal data in principle within one year after our contract with you is terminated.

 

5.             YOUR RIGHTS

You have the right to request us to comply with any right you may have under privacy laws applicable to you, including:

-        to know whether or not we process your data;

-        rectify your personal data;

-        erase your data;

-        restrict your personal data;

-        cease the sharing with other parties; and/or

-        us to transmit your data to another organization.

You can delete your account or revise your profile via your account profile on the Apps. Furthermore, you can contact us via the contact details provided below. We may request provision of additional information necessary to confirm your identity. These rights are not absolute. We will assess your request in accordance with the data privacy laws applicable to you.

In Europe, You have the right to lodge a complaint with the supervisory authority about alleged violations of the GDPR and/or the Data Act at any time.

6.             MODIFICATIONS

It is possible that this notice will be amended in the future. The most recent version will be available within the Apps. at all times.

 

7.             CONTACT US

If you have any questions about this Privacy Notice or the processing of your Personal Information in general, or if you wish to exercise any of your rights, please email us athttps://www.wavin.com/sentio dataprivacy@orbia.com indicating the nature of your query.